Our client asked us to locate two parts of the mentioned server to cover an intermittent fault of the existing equipment.
In the same day of the request, we locate a company in the USA that could offer us the two units in a period of 2 week.
Three days later, we were asked for a direct option with HP, to assess the posibility of replacing the equipment for new ones.
Through our contacts in HP, we obtained a proposal for the migration of equipment. Considering the increase in the fault frecuency, the customer chooses to analize for the future the replacement, and decides to place the purchase order for two used equipments with one year warranty.
The purchase order was placed by Wednesday morning, that same day the USA supplier was initiating the equipment configurations for delivery in one week. Dipisa comitted itself to deliver in maximum 3 weeks, taking into account import procedures.
On Tuesday at 08:00 o’clock, our client called to inform us that the existing equipment failed, and we were asked to deliver at least one unit as soon as posible.
With the support of our supplier and in coordination with our custom agent, we do the logistics and by the next day at 15:00 hours, one of the equipment was already in the client´s plant. This equipment was immediately installed by the client, avoiding losses in the production.